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ebenezer laundry

faq's

Does it take long to receive my washing ?

Not at all. We rank our customers on a first come first serve basis, but also on which is the most urgent ie. work uniform that’s needed urgently etc. On average your washing is returned within one day.

 

when do i know the price of my washing ?

We send the price after we weigh your washing, which is as soon as we can after we picked it up. If you deliver your washing yourself, your washing price is given immediately.


does the delivery cost include pick up and delivery ?

yes it does, the delivery cost is only added to the price of your washing once.

how do i know if i qualify for a discount ?

If you are a student or a pensioner, you qualify. All we need is your student or pensioners card as proof. 

If my son or daughty is a students may i use the student discount?

Unfortunately not, The student discount is aimed at students, its just a way of helping students out as we know studies can get stressful and money should not be an issue, the same applies for pensioners.

is there a refund policy ?

We do not offer a refund policy because we are a service based company, however we always ensure customer satisfaction.If you have a problem with your washing or our service, do not hesitate to call us and we will rectify the problem.

opening hours

Monday – Friday: 7am – 6pm

Saturday: 8am – 3pm

Sunday & public holidays: special arrangements only(T&C’s apply)

contact

Address: 3 Norris Place, Port Elizabeth, EC

Phone: +27 83 656 7628, +27 812882401

Email: info@ebenezerlaundry.co.za